Basic Troubleshooting

Technical difficulties can occur for all sorts of reasons. Most commonly, they are caused by out-of-date browsers, slow internet connections, security software blocking our pages, etc.

If you are experiencing any technical difficulties, before anything else, you can try a few of the following quick fixes:

• Restart your computer
• Clear browser history, cache, and cookies
• Try to access from different browser
• Try to access from a private browser

If none of these work, please try the following:

• Check for a firewall, ad-block, or any VPN's running
• Access the website from a different internet connection
• Access the website from a different device

You should also make sure that your internet speed has a minimum of 30Mbps. You can check your internet speed here: https://fast.com/

Learners are required to access the dashboard and courses from a PC or Mac computer.