Basic Troubleshooting
Technical difficulties can occur for all sorts of reasons. Most commonly, they are caused by out-of-date browsers, slow internet connections, security software blocking our pages, etc.
If you are experiencing any technical difficulties, before anything else, you can try a few of the following quick fixes:
- Restart your computer
- Clear browser history, cache, and cookies
- Try to access from different browser
- Try to access from a private browser
If none of these work, please try the following:
- Check for a firewall, ad-block, or any VPN's running
- Access the website from a different internet connection
- Access the website from a different device
You should also make sure that your internet speed has a minimum of 30Mbps. You can check your internet speed here: https://fast.com/
Learners are required to access the dashboard and courses from a PC or Mac computer.