How to Manage or Cancell Your Subscription

The Financial Crime Academy is dedicated to providing an optimal user experience, and that includes empowering you to manage your subscriptions with ease. This extensive guide is designed to help you through the process of canceling your subscription.

Step 1: Sign In to Your Account

To get started, you will need to be logged into your account.

1. Navigate to the Financial Crime Academy website.
2. Look for the 'Sign In' button, which is usually located on the top right corner of the page.
3. Click the 'Sign In' button and enter your login credentials. If you have forgotten your password, select the 'Forgot Password' option and follow the prompts to reset it.

Step 2: Access Your Student Dashboard

Your Student Dashboard is the central location where you can manage your account details and subscriptions.

1. Once you are successfully logged in, navigate to your Student Dashboard. This should be easily accessible from your account's homepage.
2. Explore your dashboard to familiarize yourself with its various functions and sections.

Step 3: Navigate to the My Account Section

The My Account section is where you'll find details about your account including Profile, Password, Certificates, Notifications and Billing.

1. In your Student Dashboard, look for your name in the upper right corner, click the dropdown and locate the 'My Account' section.

Step 4: Select the Billing Section

The Billing section is where you'll find details about your subscriptions and payment history.

1. To view comprehensive details regarding your existing subscriptions and payment records, simply click on the ‘Billing’

   

Step 5: Access Your FastSpring Account

FastSpring is our trusted payment processor, managing all subscription transactions securely.

1. You might be prompted to enter your email address to verify your identity and protect your account's security.

Step 6: Confirm Your Email and Access FastSpring or Stripe

You'll need to confirm your email address to continue to the next step.

1. After requesting access, you should receive an automated email from FastSpring or Stripe containing a link to your account.
2. The email should be sent from "[email protected]" - Please check your spam in case the email does not arrive in a few minutes.
3. Open the email and click the link to access your FastSpring or Stripe account.

Step 7: Locate Your Subscription

Once in your FastSpring or Stripe account, you'll find an overview of your subscription.

1. Look for the 'Manage' button in your dashboard.
2. Click on 'Manage,' and you should see the option to 'Cancel Your Subscription.'

Step 8: Initiate the Cancellation Process

This is where you can begin the cancellation process.

1. Click on 'Cancel Your Subscription.'
2. We respect your decisions and won't pressure you to stay or require extensive reasons for your cancellation.

Step 9: Confirm Your Cancellation

The final step is to confirm your cancellation.

1. After selecting 'Cancel Your Subscription,' you'll be asked to confirm your choice.
2. If you're sure, click 'Yes' to finalize the cancellation.

Please note that the cancellation is immediate and irreversible. Double-check your decision before confirming the cancellation.

That's it! You've now successfully canceled your subscription. If you encounter any issues or have any questions, our customer support team is here to assist you. We're committed to ensuring your experience with the Financial Crime Academy is smooth and beneficial.